Professional success is important to everyone, but still, success in business and in life means different things to different people–as well it should.
But one fact is universal: Real success, the kind that exists on multiple levels, is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard, and respect.
After all, you can be a rich jerk… but you will also be a lonely jerk.
That’s why people who build extraordinary business relationships:
1. Take the hit.
A customer gets mad. A vendor complains about poor service. A mutual friend feels slighted.
Sometimes, whatever the issue and regardless of who is actually at fault, some people step in and take the hit. They’re willing to accept the criticism or abuse because they know they can handle it–and they know that maybe, just maybe, the other person can’t.
Few acts are more selfless than taking the undeserved hit. And few acts better cement a relationship.
2. Step in without being asked.